Privacy Policy

Effective Date: August 19, 2026

Last Updated: August 19, 2026

Welcome to Raunak Electrovision LLP (“we,” “our,” or “us”). We operate the website https://raunakelectrovision.com (the “Site”). We are committed to safeguarding the privacy and personal data of our customers, visitors, and business clients.

This Privacy Policy outlines how we collect, use, store, process, and disclose your personal and transactional information when you visit our website, register an account, purchase electronic components, request quotes, or interact with our services.

By accessing or using our Site, you agree to the collection and use of information in accordance with this Privacy Policy and applicable data protection regulations, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection (DPDP) Act, 2023 of India.

1. Information We Collect

We collect information necessary to fulfill your orders, provide customer support, and improve your shopping experience.

A. Personal & Business Information (Provided Directly by You)

  • Contact Details: Full name, email address, primary and alternate phone/mobile numbers.

  • Billing & Shipping Information: Complete delivery address, pin code, state, and city.

  • B2B / Tax Identification Details: Company/Entity name, GSTIN (Goods and Services Tax Identification Number), PAN (if required for high-value B2B invoicing).

  • Account Credentials: Username and encrypted passwords if you create an account on our store.

  • Customer Inquiries & RFQs: Details submitted via contact forms, quote request forms, or custom assembly/wire harness requests.

B. Payment Information

  • All payments on our website are processed through certified, secure, and PCI-DSS compliant third-party payment gateways (e.g., Razorpay, Cashfree, PhonePe, or Bank Payment Gateways).

  • We do not store or capture your complete credit/debit card numbers, CVV, UPI PINs, or net banking passwords on our servers.

C. Automatically Collected Technical Information

  • Device & Log Data: IP address, browser type, operating system, referring URLs, device identifiers, and timestamps.

  • Browsing Behavior: Pages viewed, search queries, products viewed, cart additions, and session duration.

  • Cookies & Tracking: Session cookies, cart tracking cookies, and analytics tags to remember your preferences and cart contents across visits.

2. How We Use Your Information

We use the collected information for the following legitimate commercial purposes:

  • Order Processing & Fulfillment: To process transactions, verify order details, pack items, generate tax invoices, and ship electronic components to your designated location.

  • GST & Regulatory Compliance: To issue statutory GST tax invoices and comply with commercial accounting standards under Indian law.

  • Customer Support & Communications: To send transactional order confirmations, dispatch updates, tracking details, and respond to your technical product queries or quote requests.

  • Account Administration: To manage your registered customer account, purchase history, and saved addresses.

  • Website Optimization: To analyze browsing trends, troubleshoot technical issues, optimize site performance, and protect against fraudulent transactions.

  • Marketing & Updates (Optional): To send relevant product launches, catalog updates, or promotional offers (you may opt out at any time).

3. Sharing & Disclosure of Information

We do not sell, rent, or trade your personal data to third parties. We only share information with trusted service providers strictly necessary to execute our services:

  1. Logistics & Courier Partners: We share your name, shipping address, contact phone number, and package details with third-party logistics aggregators and courier partners (e.g., Shiprocket, Delhivery, Bluedart, India Post, or freight forwarders) solely to deliver your orders.

  2. Payment Processors: Transaction details are securely passed to authorized payment gateways for processing payments, chargebacks, or refunds.

  3. IT, Hosting & Technical Providers: Infrastructure providers that host our website, manage databases, and ensure site security under strict confidentiality agreements.

  4. Legal & Regulatory Obligations: We may disclose information if required by law, court order, government authority, or law enforcement agency to comply with legal processes or protect our rights and safety.

4. Cookies and Tracking Technologies

Our website uses cookies (small text files placed on your device) to:

  • Keep track of items stored in your shopping cart.

  • Remember your login session so you don’t have to sign in repeatedly.

  • Understand website traffic and performance through aggregate analytics tools.

You can configure your browser settings to decline or delete cookies. However, disabling cookies may prevent certain features of the e-commerce store (such as cart persistence and checkout) from functioning correctly.

5. Data Security

We implement appropriate technical and organizational security measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction.

  • All data transmissions across our website are encrypted using Secure Socket Layer (SSL/TLS) technology.

  • Access to user personal data is restricted to authorized personnel who need the information to perform order fulfillment and support tasks.

Note: While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal and order information for as long as your account remains active or as needed to provide you with services. We also retain and use transaction history to comply with legal, tax, and auditing obligations under Indian commercial laws (e.g., mandatory GST invoice record-keeping periods).

7. Your Rights

As a user, you have the following rights regarding your personal information:

  • Access & Update: You can access and update your contact details, billing addresses, and account credentials directly through the “My Account” section on our website.

  • Correction: You can request corrections to inaccurate or incomplete personal information.

  • Account Deletion: You may request the deletion of your account and personal data, subject to any statutory retention requirements for financial records.

  • Marketing Opt-Out: You can opt out of promotional emails by clicking the “Unsubscribe” link in the email or contacting us directly.

To exercise any of these rights, please contact our support team at sales@raunakllp.com.

8. Third-Party External Links

Our website may contain links to external third-party websites (e.g., component datasheets, manufacturer portals, or payment gateway providers). We are not responsible for the privacy practices, content, or policies of external sites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Changes to This Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our operational practices, store features, or legal requirements. Any modifications will be posted on this page with an updated “Last Updated” date. Continued use of the website following any changes constitutes your acceptance of the revised policy.

10. Grievance Officer & Contact Information

In accordance with the Information Technology Act, 2000 and rules made thereunder, if you have any questions, concerns, or grievances regarding this Privacy Policy or our data handling practices, please reach out to our designated Grievance Contact:

  • Entity Name: Raunak Electrovision LLP

  • Office Address: 21681/29/2F, Bhagirath Place, Delhi, India – 110006

  • Email: sales@raunakllp.com

  • Phone / Helpline: +91 9500950095 / 011-23869369

  • Working Hours: Monday to Saturday | 10:30 AM – 7:00 PM IST