Refund and Returns Policy

Effective Date: August 19, 2026

Last Updated: August 19, 2026

At Raunak Electrovision LLP, we are committed to delivering high-quality electronic components, terminal blocks, heat shrink sleeves, and interconnect solutions. We understand that issues may occasionally arise with component compatibility or transit handling.

This Refund and Returns Policy outlines the conditions, procedures, and timelines for order cancellations, replacements, returns, and refunds for purchases made on https://raunakelectrovision.com.

1. Return Window & Eligibility

We offer a 7-day return and replacement window from the date of package delivery.

To qualify for a return or replacement, your request must meet the following conditions:

  • Eligible Reasons:

    • The item received has a genuine manufacturing defect.

    • The item arrived physically damaged or broken in transit.

    • The SKU/part number received differs from the product ordered and invoiced.

  • Component Condition:

    • Products must be unused, uninstalled, and unaltered.

    • Terminals, connectors, and pins must have zero signs of soldering, crimping, or mechanical modification.

    • Items must be in their original packaging with all internal moisture-barrier bags, tags, batch labels, and reels intact.

2. Non-Returnable & Non-Refundable Items

Due to the sensitive nature of industrial electronic components and custom manufacturing, the following categories are strictly non-returnable:

  • Custom Assemblies & Cut Lengths: Custom-cut heat shrink tubing, custom wire harness assemblies, and bespoke PCB assemblies made to customer-specified lengths or drawings.

  • Soldered or Integrated Parts: Any connector, IC, pin, or terminal block that has undergone testing involving solder flux, heat exposure, high-voltage application, or improper crimping.

  • Bulk Clearance & Final Sale Items: Products clearly marked as “Clearance,” “Non-Returnable,” or special factory imports ordered exclusively on customer request.

  • Items Returned Without Prior Authorization: Packages sent back without an approved Return Merchandise Authorization (RMA) tracking reference.

3. How to Initiate a Return or Replacement

To initiate a return, follow this standard step-by-step process:

  1. Submit a Request: Within 7 calendar days of delivery, email our support team at sales@raunakllp.com with the subject line:

    Return Request - Order #[Your Order Number].

  2. Provide Required Documentation:

    • Tax invoice copy or order confirmation number.

    • Clear photographs/video showing the physical defect, incorrect part number, or damaged outer packaging.

    • A brief description of the technical issue.

  3. RMA Approval: Our quality engineering team will review your claim within 1–2 business days. Once approved, we will issue a Return Merchandise Authorization (RMA) reference and shipping instructions.

  4. Dispatching the Item:

    • Defective/Incorrect Deliveries: We will arrange a reverse pickup via our logistics partners (e.g., Shiprocket/Delhivery) at no extra cost to you.

    • Non-Serviceable Return Pincodes: If reverse pickup is unavailable in your area, you may ship the item via a trackable courier service. We will reimburse the standard shipping cost upon inspection.

4. Inspection & Verification

Once your returned package reaches our facility in Delhi, our technical quality team will inspect the goods within 2 to 3 business days to verify:

  • That the component matches the serial/batch number dispatched.

  • That the defect is authentic and not caused by electrostatic discharge (ESD), reverse polarity, overvoltage, or improper soldering.

5. Refunds & Reimbursements

Once your return is inspected and approved:

  • Refund Method: The refund will be credited back automatically to your original payment method (UPI ID, Debit/Credit Card, Net Banking, or Corporate Account).

  • Processing Timeline:

    • We initiate the payout within 48 hours of return approval.

    • Depending on your bank or payment gateway processing cycles, the amount will reflect in your account within 5 to 7 business days.

  • B2B Tax Credit Adjustment: For GST-registered buyers who received an official B2B tax invoice, we will issue a formal GST Credit Note in accordance with Indian GST regulations.

6. Order Cancellation Policy

  • Standard Orders (Pre-Dispatch): You can request cancellation of standard catalog orders at any time before the shipment is picked up by the courier. A full 100% refund will be issued to your source account.

  • Orders in Transit: Orders that have already been dispatched cannot be canceled. You may choose to reject the package at delivery, and your refund will be processed minus nominal forward/reverse shipping charges once the parcel returns to our warehouse.

  • Custom Assemblies: Custom harness assembly, pre-cut sleeves, and bespoke manufacturing orders cannot be canceled once fabrication has commenced.

7. Return Shipping Address

Please do not ship any products without an approved RMA authorization. Authorized returns must be securely packed and sent to:

Raunak Electrovision LLP

Attn: Returns & RMA Department

21681/29/2F, Bhagirath Place,

Delhi, India – 110006

Helpline: +91 9500950095 / 011-23869369

8. Customer Support & Disputes

If you have questions about a pending refund, need assistance with component testing, or wish to follow up on a replacement shipment, contact us directly:

  • Email: sales@raunakllp.com

  • Phone / WhatsApp Support: +91 9500950095 | +91 9311420444

  • Working Hours: Monday to Saturday | 10:30 AM – 7:00 PM IST